Access Your Tickets
Use the official Alton Towers ticket portal to view, manage, and collect your tickets. You'll need your Order ID and the email address used at purchase.
Open Ticket PortalHow It Works
Step 1: Find Your Order ID
Check your confirmation email for your order/booking reference number.
Step 2: Use Your Email
Enter the email address you used when you purchased your tickets.
Step 3: Manage Your Booking
View your tickets, update payment info, and manage your visit details.
Common Questions
Annual Pass Holders
Already have a Merlin Annual Pass? Manage your pass, update payment details, and check your renewal status through the ticket portal.
Renew Your Pass
Annual passes can be renewed up to 30 days before expiry. Renewing early ensures you don't lose any access days.
Book Your Visit Days
Some passes require pre-booking visit dates. Use the portal or the Annual Pass Bookings page to reserve your slot.
Update Payment Info
If you pay monthly, keep your payment details up to date to avoid any interruptions to your pass.