Security at Alton Towers Resort

At all Merlin Entertainments attractions and resorts Health, Safety and Security are a critical part of the business and the number one priority for guests and staff. The robust procedures have been developed over a number of years with the police and the security services and these remain under constant review.

Before you visit please take a look at the range of security they have in place.

Security checks

They take the safety and security of all guests very seriously and have a range of robust security measures in place for the protection of guests and staff.

They recommend if you are visiting Alton Towers Resort, you arrive in plenty of time to pass through enhanced security checks. This necessary action may cause a slight delay; however, they hope you understand that the safety and security of guests is our number one priority.

The security team are here for your safety.  Please cooperate fully with all security checks and support these vital members of the team as they carry out important work to keep us all safe.

Enhanced bag & personal belongings checks

To make your visit as safe, secure and enjoyable as possible they have enhanced security checks in place. These include bag and personal belonging checks, which will be carried out for guests prior to entry.

Bags and belongings will be searched [and screened] before being allowed in. This is to ensure prohibited items are not brought into the Resort.

They also carry out enhanced searches where you will be asked to remove all items from your pocket and place them in the trays provided. You will then be screened by one of the team.

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Metal detectors & security arches

In some cases, you may see additional security measures including walkthrough metal detectors, security arches or wand metal detectors.

 

Prohibited items

Below is guidance on what cannot be brought into the Resort. Please be aware this list is not exhaustive and is subject to change:

  • Any item deemed to be a weapon
  • Fireworks and/or smoke bombs
  • Glass bottles or other articles which may cause injury and/or be deemed offensive or dangerous
  • Sharp objects or anything which may be considered a security risk including knives, penknives, scissors, corkscrews, metal nail files, toy or replica guns.
  • Intoxicating liquor
  • Illegal substances and/or legal highs
  • Skateboards, scooters and rollerblades
  • Drones

 

What else do they do to keep you safe?

There are a lot of security measures you can see and of course the ones you can’t. They monitor the whole Resort 24 hours a day and the dedicated staff are trained to ensure all guests have a safe, secure and enjoyable time. They are proud to work very closely with Staffordshire Police and other members of additional security services to ensure the procedures are up to date and following best practice. They also work with local and National law enforcement teams to host plain clothed officers throughout the year which is supports their roaming wider security teams who patrol the attractions both day and night.

As a matter of course, the security team are in regular contact with specialist Government security agencies who provide regular briefings and training to the staff.

 

 

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